Contact our team
Need a hand? Our support team is available to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, account verification or a game query, we’ll guide you through the steps and follow up as needed. Contact us using live chat, email or phone for fast, practical assistance from our Canadian-facing support staff. We can also help with payments and verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7) |
| General enquiries | [email protected] (email replies Mon-Fri 09:00-18:00) |
| Affiliate enquiries | [email protected] (response within 48 hours) |
| Phone | +1 647 328 5912 (EN/FR support) |
| Working hours | Live chat 24/7, phone and email support Mon-Fri 09:00-18:00 |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues or any situation that needs explanations or documents. Please send messages to [email protected] with a clear subject line and up-to-date contact details so we can respond without delay. Attaching relevant documents, your account ID and any transaction references or dates speeds handling.
Send us a message
Response Time
Need help? Our support team aims to respond to most inquiries within one business day. Simple questions are usually answered quickly; more complex issues, such as account verification or payment investigations, may take longer depending on their nature and any required checks. If you need urgent assistance, contact live chat for the fastest response.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot anything that could be improved on the site, please let us know - we read every message and use it to make the casino experience better for Canadian players. Send your notes to [email protected] or use the live chat; we review feedback carefully and act on it where possible.