Responsible Gambling Policy
We take responsible gambling seriously. At SurfPlay we want play to stay fun and under control, so we provide practical tools and clear information to help you manage your activity. If you ever feel gambling is becoming a problem, we encourage you to use the controls below and contact our support team for help.
Player protection principles
We promote safe play by offering self-help tools, transparent account records, and prompt support. We expect all players to follow our terms and to gamble only when it is affordable and enjoyable. We do not allow underage gambling - you must be of legal gambling age in your province or territory to register and play.
Activity-control tools
We offer simple, permanent and temporary controls you can use at any time to limit how you play.
Deposit limits
Set daily, weekly or monthly deposit limits from your account settings. Limits are applied immediately and can help you stick to your budget. If you need a change that requires review, contact support.
Loss limits
You can set loss limits to cap net losses over a chosen period. Loss limits are designed to prevent chasing and to keep play within comfortable levels.
Time limits and session reminders
Use session timers, cooling-off periods and temporary time-outs to control how long you play. Short breaks can reduce impulsive behaviour and help you keep perspective.
Self-exclusion
If you need a longer break, you can self-exclude for a set period or request permanent account closure. Self-exclusion blocks access to your account and may prevent re-registration. To start self-exclusion, either use the account controls or contact support at [email protected]. Our team will confirm the steps and respect your request.
Signs of problematic behaviour
Watch for warning signs in yourself or someone you care about. Common indicators include:
- Difficulty sticking to limits or budgeting for play
- Spending more time or money than intended
- Borrowing money or missing responsibilities to gamble
- Feeling anxious, restless or secretive about play
Tips for staying in control
- Set strict deposit and loss limits before you start
- Use session timers and take regular breaks
- Keep gambling separate from essential bills and savings
- Discuss concerns with friends or family you trust
- Consider cooling-off periods if you notice chasing behaviour
Professional help and support
If you need more support, talk to a qualified professional or a local support organisation. You can also contact our support team for information about setting stronger account controls or starting self-exclusion - [email protected]. We will treat requests confidentially and work with you to limit access while you get help.