Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you use SurfPlay casino and sportsbook services. We describe the types of data we gather, how it is processed, your choices about that data and how to contact us. We take your privacy seriously and aim to keep these practices clear and straightforward.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, email address, date of birth, phone number and proof of identity or address when required for verification. This information is used to open and manage your account and to comply with identity checks.
Technical data
We gather device and connection information including IP address, browser type, operating system, device identifiers and location data as permitted by your device. This helps us keep the site secure, improve performance and provide a consistent mobile and desktop experience.
Transactional and activity data
We record account activity such as deposits, withdrawals, bets, game history, bonus activity and interaction with customer support. Payment details are processed by third-party payment providers and, where necessary, we keep records to facilitate transactions and resolve disputes.
How we use your information
Your information is used to create and maintain your account, process payments, verify identity for security and regulatory checks, deliver customer support, prevent fraud and manage responsible gambling tools. We may also use anonymized or aggregated data to analyse trends and improve our services. Where you opt in, we may send marketing messages or promotional offers, and you can unsubscribe at any time.
Data protection practices
We protect information using industry-standard technical and organisational measures including encryption, access controls and secure servers. Access to personal data is restricted to authorised personnel and service providers who need it to perform their duties. We require third-party processors to follow appropriate security practices. For identity verification and anti-fraud checks we may request documentation and retain verification records as required for compliance.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, analytics and advertising. Cookies help with login persistence, language settings and remembering preferences. Third-party analytics and advertising partners may place cookies to gather anonymous usage data. You can control or delete cookies through your browser settings and the cookie preference tool on our site.
Your rights
You have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion in certain circumstances and object to or restrict certain processing. You may also request data portability where applicable. Some requests may be limited if we must retain information to comply with legal or regulatory obligations or to resolve disputes.
Access, correction and deletion of data
You can review and update most account details from your account settings. For other requests contact our support team at [email protected]. We will verify your identity before acting on requests and will provide information on any limitations to deletion or correction due to legal or operational reasons.
Information sharing and third parties
We share personal data with trusted service providers who support our operations, including payment processors, game providers, analytics services and fraud-prevention partners. We may also disclose information when required by law or to respond to legal requests. We do not sell your personal information for marketing purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. The most recent version and effective date will always be available on this page. If you have questions about this policy, contact [email protected].